Information Services

The AIU's Information Services team provides management of various internal communications and information systems, as well as technical support for hardware and software.  Many of these services are only available to AIU employees.  AIU staff members can learn more by visiting AIU's intranet InSite.

Available Services

  • Electronic Mail
    All AIU employees have access to the AIU's electronic mail system. This system allows communication from the office, home or school via the Internet. When away from the office, AIU employees can access their email through the Internet using Web Access.

  • Finance and Human Resources System
    The AIU's  Financial and Human Resources information system is Sungard Public Sector's eFinancePLUS software.  Information Services supports and maintains the security and system maintenance of the various subsystems of eFinancePLUS.

  • Help Desk
    Information Services staff provides hardware and software support for the AIU's Central Office.  AIU employees who are having technical difficulties with equipment or software can call the AIU Help Desk at 412-394-5900.

  • Local Area Network
    The AIU's Local Area Network (LAN) houses computer applications and files that can be shared among employees and programs.

  • Metropolitan Area Network
    The AIU's metropolitan area network (MAN) connects remote sites to the AIU's Central Office and the Internet.  The MAN is a high-speed computer connection that allows the sharing of regional resources through other networks.

  • PEPPM (Pennsylvania Education Purchasing Program for Microcomputers)
    The PEPPM Technology bidding program is a central source of hardware and software contracts between technology vendors and their clients.  School districts, private schools, technical schools, higher education institutions, public libraries, special education consortia, and other organizations participate in the PEPPM program to expedite technology purchases.

  • Voice Services
    A variety of voice services including the IP telephony system (Avaya Aura) at Central Office, voice mail services (Avaya Modular Messaging), call center applications, and an online directory of AIU Central Office employees are available.
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